| Guideline Compliance Review Process |
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As part of our live litigation and legal services management client programs, Legal Solutions Group provides Guideline Compliance Review services.
This service takes the form of a "layer" that is bundled within the Advocator SystemŽ software licensing terms, as additional cost for provision.
The service is set up under the auspices of the clients' litigation/legal services management guidelines, sometimes referred to as "Service Level Agreements" of SLA's.  What is the detailed process?
Once LSG has worked with the client to finalize the guidelines and as importantly, how they are to be interpreted, we set up our in-house legal team to align the guidelines/SLA's with an appropriate set of "Guideline Non-Compliant [GNC]" codes.
These take the form of "code-based rules"
Processing the invoices in the Advocator SystemŽ enables an electronic "validation" to be undertaken, meaning that any anomalies such as rate discrepancies, mathematical errors, duplicate entries, erroneously-billed travel costs, expert fees and other disbursement expenses can be corrected. Date completeness and correctness are also measured and corrected during the submission process.
Following the system-driven electronic validation, LSG's own in-house legal staff, perform a "compliance review", as measured against "industry-standard" [eg in-use for over a decade] litigation management guidelines, which typically identifies further anomalies.
What are the Benefits of the GCR Process?
Claims adjusters and in-house legal staff are invariably very busy people. The "burden" of reviewing legal or other vendor invoices for guideline compliance, mathematical and other data correctness and completeness, simply does not add value to their role, in our view.
Philosophically speaking, allowing the client case handler to work with outside legal and other key resources to settle and/or resolve matters/cases, is where, as an organization, they should focus their time and attentions.
Outsourcing this effort to LSG provides the client with a certain level of "relief" in this regard and allows it concentrate on resolution or settlement of the case. Other benefits are far more tangible and can be demonstrably measured in financial terms. LSG has significant and substantial experience in providing GCR services, spanning many years, case types, jurisdictions, product lines, legal strata, complexities and values, over several $ Billions of dollars.
The results vary, but generally LSG identifies potential reductions which generate an ROI for the client in the order of 5 to 1 ongoing.
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- Budgeting and Case Planning: As part of the (law firm or non-legal supplier) Selection and Assignment workflow, the ability to request a budget and case plan is provided within the Case Management component of the Advocator System®.
- Case/Matter: Law firm and non-legal vendor selection and assignment is an integral part of efficient case management protocols in any law department, insurance/tpa claims or risk management operation.
- E-Billing: Remove paper from the billing process and at the same time, ensure this valuable data is retained centrally, to enable best practice to be shared and compliance against your corporate billing guidelines to be maintained.
- E-Docs and E-Discovery: The Advocator System® has a robust feature for the retention, retrieval and reproduction of electronic documents, which are associated to the case or matter in the database.
- Legal Bill Review (LBR): Legal Solutions Group provides clients with either a "one off" or a "pre-litigation management program perspective", by way our Legal Bill Review service offering. It may form part of a closed case study or audit.
- Litigation Hold: An ever-increasing requirement upon the corporate legal department is to provide the organization with a robust and effective Litigation Hold capability.
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