Xchanging identified a customer requirement for a platform to assist in the management of their expert spend. We took the decision to select a proven E-Billing product to complement our well established Fees Direct service to create a full end to end solution for the London insurance market. Following a rigorous supplier selection process, Advocator System® ELM was the only product that met our extensive E-Billing system requirements. LSG brought subject matter expertise and a well-established E-Billing tool to our partnership. Together we have developed and built a unique expert management solution for the London market.
Business Processing Services, Xchanging
We wanted to replicate the billing guideline compliance process we use for our 'live' program of Advocator System® ELM on this historic claim. This required providing the invoices to LSG and then they conducted the review using Advocator System® ELM and their expert Bill Review team. I was very pleased with the detail and granularity of the report which enabled us to have a productive discussion with our external counsel. A successful outcome was achieved.
Brit Global Specialty
To further enhance our litigation management practices, we wanted a partner who could provide the level of service and tools necessary to be able to demonstrate real value to our clients. LSG has proved to be a capable firm committed to achieving results while recognizing the needs of both the law firms and our clients. These efforts have been supported by a high level of customer service and accessibility to their leadership and delivery team. There is a clear sense of partnership and willingness to provide the right solutions in the most appropriate manner.
Gallagher Bassett Services. Inc.
We looked around quite a bit when searching for a good fit with regard to E-Billing, matter management and document management. We decided on LSG and are extremely pleased with our decision. No conversion of this nature goes off without a few bumps, but LSG has been a great partner in attending to issues quickly and efficiently as they arise. Their flexible business approach, attention to detail and customer service orientation place them in a position to meet the needs of anyone with a need in this space. I highly recommend LSG.
Arthur J. Gallagher & Co