My experience with LSG has been nothing short of exceptional from the first Sales call to the current relationship management they employ. Even though this was the first time we had asked our panel counsel to submit their invoices through an electronic system for review prior to payment, we were able to take the program from the planning phase to fully functional in less than two weeks due to their efficient on-boarding processes. During the training/on-boarding phase of the project I received many phone calls and emails from our law firms stating how great the LSG team was to work with. Over the course of our partnership with LSG I have been extremely pleased by their knowledge in this space, professionalism and customer service. Overall, I could not be happier with LSG and their team and would not hesitate to recommend them for your electronic billing needs.
We wanted to replicate the billing guideline compliance process we use for our 'live' program of Mercury® ELM on this historic claim. This required providing the invoices to LSG and then they conducted the review using Advocator System® ELM and their expert Bill Review team. I was very pleased with the detail and granularity of the report which enabled us to have a productive discussion with our external counsel. A successful outcome was achieved.
Brit Global Specialty
To further enhance our litigation management practices, we wanted a partner who could provide the level of service and tools necessary to be able to demonstrate real value to our clients. LSG has proved to be a capable firm committed to achieving results while recognizing the needs of both the law firms and our clients. These efforts have been supported by a high level of customer service and accessibility to their leadership and delivery team. There is a clear sense of partnership and willingness to provide the right solutions in the most appropriate manner.
Gallagher Bassett Services. Inc.
We looked around quite a bit when searching for a good fit with regard to E-Billing, matter management and document management. We decided on LSG and are extremely pleased with our decision. No conversion of this nature goes off without a few bumps, but LSG has been a great partner in attending to issues quickly and efficiently as they arise. Their flexible business approach, attention to detail and customer service orientation place them in a position to meet the needs of anyone with a need in this space. I highly recommend LSG.
Arthur J. Gallagher & Co
The LSG system is user friendly unlike others that I have come across. Training is not overwhelming or too time consuming. LSG is easy to navigate even if you are new to the system. Client relations staff is awesome as they are responsive and timely.