Artificial intelligence is increasingly used across legal and insurance operations, yet not all AI systems are designed for high-risk environments. In areas such as legal billing review, claims documentation, and compliance audits, even small inaccuracies can lead to financial exposure, regulatory issues, and operational risk. This is where QuarkAI, LSG's proprietary AI engine, is purpose-built to deliver safe, context-sensitive automation where accuracy is non-negotiable.

Understanding the Need for Safe AI in Legal and Insurance

Legal and insurance teams manage large volumes of structured and unstructured documents-legal invoices, claims files and supporting records. Traditional manual review processes are time-consuming and prone to human error. At the same time, generic generative AI tools introduce a different risk: hallucinations, or confident but incorrect outputs created without grounding in verified data.

In high-stakes environments, guessing is not acceptable. Legal and insurance operations require AI that understands context, applies rules consistently, and works strictly within approved data sets. QuarkAI was developed specifically to address these requirements.

What Is QuarkAI?

QuarkAI is LSG's specialized Expert System designed for legal and insurance operations. Unlike generative AI platforms that create content, QuarkAI focuses on interpretation, validation, and compliance. It analyzes documents line by line to ensure adherence to billing guidelines, service level agreements (SLAs), and internal policies.

QuarkAI is positioned as Safe AI-an AI system built to deliver deterministic, auditable outcomes rather than creative or probabilistic responses.

How QuarkAI Works

QuarkAI is powered by BERT (Bidirectional Encoder Representations from Transformers)-based natural language processing libraries. This enables the system to understand meaning, relationships, and context within complex legal and insurance documents.

A key differentiator is QuarkAI's Human-in-the-Loop onboarding process. During implementation, the AI is trained on a statistically significant sample of the client's own historical data. Subject matter experts validate outcomes during this phase, ensuring the system accurately reflects the organization's unique billing rules, contractual language, and compliance standards.

This controlled training approach allows QuarkAI to achieve up to 99% review accuracy, significantly reducing false positives and missed violations.

QuarkAI in Legal and Insurance Operations

QuarkAI is widely used for:

• Legal Bill Review (LBR) and invoice audit automation
• SLA and billing guideline enforcement
• Claims document review and validation
• Legal spend and cost control analysis

By automating document review at scale, QuarkAI reduces Allocated Loss Adjustment Expenses (ALAE) and minimizes revenue leakage caused by manual review errors.

Business Impact and ROI

Organizations using QuarkAI consistently report:

• Review cycles reduced from days to hours
• Improved compliance and audit readiness
• Significant reductions in operational costs
• 100% positive ROI through efficiency and accuracy gains

Most importantly, QuarkAI enables legal and insurance teams to reallocate skilled professionals from repetitive review tasks to higher-value strategic work.

Why Choose QuarkAI

QuarkAI is not a generic AI tool. It is a purpose-built expert system designed for environments where precision, transparency, and accountability matter most. For enterprises seeking to modernize legal and insurance operations without introducing new risks, QuarkAI provides a reliable and scalable foundation.

Discover how QuarkAI can deliver safe, accurate AI automation for your legal and insurance operations.

Visit the QuarkAI website to request a personalized demonstration and learn how LSG helps enterprises reduce risk, control costs, and accelerate decision-making with confidence.